Changes to Australia Post During Covid 19

Dear Liza,

Important update to our services

At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.

These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.

We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App. We ask for your patience with our contact centre colleagues based here in Australia who are doing their best to keep up with the additional demand.

For all information about changes to service, up to date details on delays and impacts including any Post Office closures, please visit our website.

Changing how we work to remain safe

Many customers and businesses have asked us how we are changing our ways of working to ensure the safety of our communities and teams.

Post Offices have implemented social distancing measures for all services conducted in store. Cleaning standards and personal hygiene guidelines have also been provided. Counter safety screens to improve hygiene and reduce risks are also currently being rolled out across the country. The response to this has been positive so far.

We’ve also had a number of questions regarding the safe handling of mail. The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low. Nevertheless, we’ve introduced health and safety protocols in our facilities that ensure that mail and parcels are handled safely and that human contact is minimised. Contactless parcel deliveries where a signature is no longer required is also reducing risks.

Stay safe and thank you for your understanding Australia.

Your team at Australia Post.